Swintons insurance brokers #Swinton #Insurance #Reviews, #Glassdoor



Swintons insurance brokers

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Swinton Insurance Reviews

Your trust is our top concern, so companies can’t alter or remove reviews.

Employee Reviews

“They are very flexible in work/life balance” (in 12 reviews)

“great people to work with, we all worked as a team” (in 18 reviews)

“Near the train station; some good people” (in 13 reviews)

“Co workers were the only good thing and having free ups of tea and coffee” (in 5 reviews)

“Local branch network, free water to drink” (in 8 reviews)

“Senior management driving there agendas” (in 20 reviews)

“6 months in call centre considered experienced” (in 17 reviews)

“Head office location not the easiest to get to” (in 17 reviews)

“huge branch closures and redundancies recently announced” (in 14 reviews)

“They lied about the job – advertised as customer service to lure people in, was actually a dead-end sales job ripping people off mainly old people” (in 13 reviews)

“Good support”

I have been working at Swinton Insurance full-time (More than 10 years)

*More transparency than in the past.
*Working conditions much improved, no longer asking for longer hours or huge pressure targets and the bullying/threats that used to accompany them.
*Support whilst preparing for redundancy which has been a big help.

*Systems still not great two years in.
*Moderation is an ever moving target and alters to fit whatever the current narrative is.
*Objectives set but calls forwarded to branches are 75% service calls (ie usually the complex stuff) and only 14% sales calls in which to hit objectives ?
*Not convinced the big change in direction from branch to digital has worked (and those responsible have since moved on) judging by latest company figures, but it’s too late to go back.
*Lack of general insurance technical knowledge, most of the knowledge is in the branches and lacking in other areas (which I suspect is why branches are still open and getting the bulk of service calls, rather than straightforward renewals or quotes).

Advice to Management

*Keep treating branch staff right and we will keep doing our best until we are no longer required.
*Objectives need to be smarter if performing above peer group, but still receive a middling score then that says the objectives are not realistic.

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Swinton Insurance Response

I have been working at Swinton Insurance part-time (Less than a year)

Good pay, good support, flexible hours. The work itself is very easy. They are very understanding to circumstances and there is opportunity to grow.

High pressure to achieve targets and customers can sometimes be a real hassle due to previous employees not resolving an issue.

Advice to Management

Listen to employers more

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Swinton Insurance Response

“Great ideas for future, poor implementation.”

I have been working at Swinton Insurance full-time (More than 10 years)

Contrary to many people’s opinion insurance can be a very interesting industry. Uniform is provided. Recent pay rises mean the pending redundancy packages will be better for those losing their jobs.

Flex is not flexible it is dictated to us when we can take it. Holidays cannot be taken when required. Being forced to work late nights every week alone is not ideal. Knowledge and experience counts for nothing, encouraged by CM to be less helpful and involved with anything that doesn’t involve a sale, contrary to the new culture of putting customer at heart of everything we do, sometimes feel totally inept due to poor processes, having customers in front of you and having to read many different scripts from scrappy pieces of paper lying around on your desk or taped to your monitor is unprofessional and makes you look incompetent as well as your desk looking scruffy. If you live far from Manchester very little career progression.

Advice to Management

Get rid of paper scripts and sort out the computer system, update the phone system with correct insurer names and tele numbers as not everyone knows ageas was fortis and covea was provident/mma, also add the new companies such as ocaso and co-op to the key pad, the quick dials don’t seem to have ever been updated since we got them and most companies have transferred to 0345 numbers form 0845 which surely are cheaper for us to ring? Our phone bills must be one of out biggest expenditures so any small change to this could make a difference. Get rid of the awful management structure in place as having a TM and a CM and ADM as well is just too much. You ask us to be open and honest but I don’t feel that you listen when we try to be.


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http://insurances.remmont.com/2020/04/10/swintons-insurance-brokers-swinton-insurance-reviews-glassdoor/

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